Ensuring that participant emails are delivered successfully is essential for a smooth experience. Follow these steps to monitor and resolve email delivery issues in Ayda:

How to Check Email Delivery Status

Review the Invite Status:

• Navigate to the Assignments tab in your project.
• Check the delivery status of participant emails directly from the status column.

View Detailed Information:

• In the Assignments tab, locate the participant's row.
• Click Details in the Action column to view when the email was sent and its delivery status.

Troubleshooting Failed Email Deliveries

Verify the Email Address:

• If an email fails to deliver, contact the participant to confirm their email address is accurate.

Update the Email Address:

• If corrections are needed, update the email address within the assignment. Once updated, the system will automatically send a new email to the participant.

Resend the Email:

• If the email address is correct but still undelivered, go to the Assignments tab.
• Select the specific assignment and click View.
• Under Message Status, look for a red "X" icon and click it to resend the email.
   

If the issue persists after these steps, please contact our support team at support@helloayda.com, and we’ll be happy to help.