The Link Isn't Working, What Should I Do?
Written by Ayda Support
Updated at July 27th, 2024
Table of Contents
Encountering issues with a link provided by Ayda can be frustrating, but don't worry - we're here to help.
Troubleshooting links that don't work
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Check your internet connection
The first step is to ensure your internet connection is stable - unstable connections often lead to difficulties in accessing links.
Double-check your Wi-Fi connection. If possible, try using mobile data or connecting to a different Wi-Fi network.
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Switch your browser
If the link still isn't working, try using a different web browser. Some browsers may have compatibility issues, and switching to an alternative browser can resolve the problem.
Common browsers include Google Chrome, Mozilla Firefox, Microsoft Edge and Safari.
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Turn off browser extensions & add-ons
Browser extensions and add-ons may interfere with the functionality of certain links. Temporarily disable any extensions you have installed and attempt to open the link again.
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Clear your cache
Cached data and cookies can sometimes cause issues with accessing links. Clear your browser's cache and cookies to eliminate any potential conflicts. Instructions on how to do this may vary depending on your browser, so refer to your browser's help documentation for guidance.
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Try incognito or private mode
Open the link in an incognito or private browsing window. This mode disables extensions and uses a fresh browsing session, which can help identify whether the issue is related to your browser settings.
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Still not having any luck? Contact Ayda Support
If the link still isn't working after trying the 5 tips above, please contact our support team at support@helloayda.com. To help us resolve the issue as quickly as possible, please include a detailed description of the issue, the link in question, and any error messages you may have encountered.
