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Welcome to Ayda

Written by Letycia Bialle

Updated at December 5th, 2024

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    Getting started with Ayda as a participant Troubleshooting issues for participants Participant FAQs Claiming incentives for participants
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Table of Contents

Accessing Ayda: Key contacts for researchers: Who should the participants contact?

With Ayda you can seamlessly pay participants directly to their bank accounts in over 50 countries, send vouchers and PayPal payments, share documents for signing, and detect fraud—all in one place.

Ayda makes it easy to identify participants who aren’t genuine while ensuring that those who are can be paid quickly and securely.

This comprehensive guide takes you through everything you need to know to get the most out of it.
 

Accessing Ayda: 

Getting started is easy! Log in to your Ayda account using your registered email and password. You’ll land on the classic version of the platform for now. However, you can easily switch to the next-gen version by following the prompt at the top of your dashboard.

While you can still manage your existing projects in the classic version, please note that new projects can only be created in the Next-gen version. The goal is to fully transition, after which we will retire the classic version.
 

Key contacts for researchers:

Our Customer Support team is available Monday - Friday, 9 am - 5 pm GMT. You can reach them at support@helloayda.com, or via live chat on www.helloayda.com. 

For finance or billing please email accounts@helloayda.com.

 

Who should the participants contact? 

If participants have questions about their incentives, please direct them to  support@helloayda.com. 

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